Descripción del puesto

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DHL is hiring a HRS Payroll Supervisor to join its Costa Rica Shared Service Center in Heredia, Costa Rica. This position is responsible for the effective operational management and delivery of the HR and Payroll transactional processes for Global Business Services Americas. Additional tasks and accountabilities include but are not limited to:

Main Responsibilities

· Leading, on a daily basis, end to end operations members to maximize productivity.

· Drive performance management of your team members.

· Use data and metrics to identify trends, anticipate business needs, and implement team capacity plans.

· Prepare and implement training and development plans, build a collaborative and cross-functional team.

· Responsible for correctly manage confidential information.

· Ensure compliance with established internal control procedures and policies.

· Stakeholder communication to properly address their requests and questions.

· Manage escalations by applying professional expertise.

· Collaborate with the management team to highlight areas of improvement.

· Ensure ongoing audits to guarantee the quality of service.

· Foster a diverse, equitable and inclusive environment for all employees.

· Learn and adapt to new procedures and policies concerning digitalization and new trends.

· First Choice Mindset

Requisitos

Skills and Qualifications

· University degree in Human Resources Management, Accounting or relevant field.

· English proficiency.

· Superior verbal and written communication skills

· Excellent analytical and decision-making abilities.

· Proactive, people oriented, detail oriented, organized, creative and able to work under pressure.

· Employee life cycle and payroll operations experience

· Strong time-management capabilities

· Solid interpersonal and customer service skills, with the ability to develop and maintain positive relationships with employees at all levels of the organization.

· Ability to effectively handle Payroll and HR systems.

· Latin America payroll experience is required.

· First Choice certification is desired.

· Time & Attendance experience desired.

· Accounting experience is desired.